Manufacturers across a wide range of industries face many common challenges in their efforts to meet rising quality requirements from their customers. The growing mix of complex products, global expansion of operations, and outsourcing require a new approach to quality management.

Many organizations are deploying either industry standard quality management certification such as ISO 9001, or implementing other quality programs to reduce costs, shorten cycle times, and improve overall product and process quality. These standards center the organizational focus on customer satisfaction and continuous improvement, and require a process approach towards quality management and assurance. Many manufacturers have to comply with ISO 9000 or other quality mandates to continue to be a preferred supplier to their customers.

The control of change and standardized methods of working are critical along with consistency of approach, controls to ensure that change is managed and risk is minimized are critically important. There is a growing need to be conscious of the effects of these changes on the environment and health and safety.

Standards of value to the Service industries include:

  • ISO 9001 Quality Management System Standard (QMS)
  • ISO 14001 Environmental Management System Standard (EMS)
  • OHSAS 18001 Occupational Health and Safety Management Systems

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